Guest Services
Television Listings
Housekeeping Services
Fire & Safety
Accessible Customer Service
Commitment to Privacy
Welcome
Thank you for choosing the Travelway Inn Sudbury, proudly exemplifying all that Northern hospitality has to offer. We remain committed to ensuring that while you are staying with us you feel at home. We hope that you will find everything that you need to make your stay with us a memorable and enjoyable one. At any time, should you be in need of assistance, please do not hesitate to contact the Front Desk.
Guest Services
Check-Out Time
Check out time is 11 a.m. Should you require to extend your stay, please contact a Guest Service Agent. Additional charges may apply.
Front Desk
Dial *0′ for a Guest Service Agent for any information, messages, wake-up calls, or assistance.
Forgotten Something?
A variety of amenities are available at the Front Desk at no additional charge, our Pantry has a selection of items available for purchase.
Welcome Refreshments
A selection of complimentary refreshments is available for our guests in the lobby from 7 a.m. until 9 p.m.
Lending Library
Located in our comfortable Pauza Den, our Lending Library lets you catch up on your reading. Curl up on an over-size chair, stretch out on the sofa, or take the book to your room or your medical appointment. When you are done, or on your next visit, just bring it back.
Ice Machines
Ice Machine and Pop Vending Machines are located on the first floor in the main stairwells.
Playpens and Rollaway
Playpens and rollaway are available upon availability. Contact a Guest Service Agent for assistance. Additional charges may apply.
Guest Laundry
Valet Laundry service is available Monday to Friday, (excluding holidays). Please drop off your dry cleaning at the Front Desk by 8 a.m. to ensure same day delivery by 7 p.m.
Self-Serve Coin Operated Laundry facilities are available in our Guest Laundry Room located on the first floor. For your convenience laundry baskets are available at the Front Desk and supplies can be purchased in our Pantry.
Messages/Voice Mail
To access Guest Voice Mail, dial 600 from in-room phone and follow the prompts given.
Safety Deposit Boxes
Do not leave valuables unattended in your guest room. Complimentary Safety Deposit Boxes are available for use. Contact a Guest Service Agent for assistance.
Accessibility Equipment
We have available several pieces of accessible equipment at no additional charge. Please contact a Guest Service Agent for assistance.
Complimentary Hot Breakfast
Each morning, we offer a complimentary rotational breakfast from 7 a.m. – 10 a.m. in our dining room ‘The Kitchen Table’.
Pantry
Our 24 hour Pantry, located in the lobby, is stocked daily with a variety of fresh items, snacks and personal care items. We also offer light fare items, soups and sandwiches prepared daily from our kitchen, for quick meals.
Guest Kitchenette
The Guest Kitchenette, located off the lobby, is equipped with a microwave and a toaster, paper plates and a few condiments. Missing something? Please do not hesitate to ask.
Wireless Internet
Wireless Internet is available in all Guest Rooms as well as the public area of the hotel.
To connect to our wireless network with your device follow these steps:
• Be sure your wireless network card is turned on
• Open your Wireless Network Connections, this window will show all available network connections
• Select the “Travelway Inn Sudbury” network then click on the “Connect” button
• A new window will open, prompting you to enter your authorization code. Note the authorization code is NOT case sensitive. Once you have entered the code, click the box that allows you to agree to the terms and conditions and policies. Then click the Submit button.
Should you have any difficulty connecting to the wireless network please contact
our service provider Intello for assistance at 1-877-283-9778.
Business Centre
We offer our Business Centre to all of our Guests. Located off the lobby, have the latest software and scanning/printing equipment.
For your convenience these services are complimentary.
Please note adult supervision is always required in the Business Centre.
• No Food or Beverage Permitted
Pauza Den
The Travelway Inn has created the Pauza Den, where you can relax and take a break from your hectic schedule. Feel free to read a book or watch T.V.
Please note adult supervision is always required in the Pauza Den.
• No Alcohol Permitted
Television Listings
We are pleased to provide our Guests In-Room Cable Television. For a full listing of our Authorized Channels, download the Television Listings File below.
Should you wish to have a printed copy for your room, please see the Front Desk
Housekeeping Services
Prior to your arrival this room has been cleaned and disinfected to our highest standards.
During your stay, we will do a Daily Refresh of garbage and changing towels.
Should you wish to have additional housekeeping service for your room during your stay, please contact the Front Desk by 8:30 am. Later requests cannot be gauranteed.
If you prefer not to have anyone enter your room during your stay. please let the Front Desk know or hang your Do Not Disturb Sign on the door.
Fire & Safety
IN CASE OF FIRE
Just in Case…
In case of emergency, call the Front Desk………………………………………………………Dial 0.
Our building design, emergency exits and doors all meet the stringent requirements of the Ontario Fire Marshal. Our staff have all been trained to handle emergency situations.
Although the chance of fire occurring is minimal, just in case… please take a few moments to
read the following:
Be Prepared:
Read the detailed instructions from the Fire Marshal on the back of your room door.
Locate the fire exit nearest to your room. Locate the nearest fire extinguishers and fire alarms. Always know where your room key is.
If The Fire Alarm Sounds or You Smell Smoke:
Stay calm. Do not panic. Touch the door to your room. If it is hot do not open it. If the door feels normal, slowly open and check the hallway. If the alarm has not yet sounded, but you smell smoke, sound the alarm immediately. If there is no smoke in the hallway, leave your room. Take your room key with you. Close the door behind you and go to the nearest emergency exit. If there is smoke in the stairwell, go to the opposite end of the hallway or return to your room. Any disabled guests should call the desk clerk for assistance.
If You Have to Stay in Your Room:
Fill the bathtub with cold water. Soak sheets and towels and put them around the base of the door. Call the Front Desk 0′, tell them your room number and explain that you are staying in your room because of smoke in the hallway or stairwell. If smoke begins to enter your room, crouch down beneath the level of smoke, and cover your nose.
SAFETY & SECURITY
Security Tips for Travellers
The following tips are recommended whenever and wherever you travel.
- Don’t answer the door in a hotel room without verifying who it is. If a person claims to be an employee, call the Front Desk, and ask if someone from their staff is supposed to have access to your room and for what purpose.
- When returning to your hotel late in the evening, use the main entrance of the hotel.
Be observant and look around before entering parking lots. - Close the door securely whenever you are in your room and use all the locking devices provided.
- Don’t display guestroom keys in public or leave them visible on restaurant tables or in public areas.
- Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.
- Don’t invite strangers to your room.
- Place all valuables in the hotel safe deposit box.
- Do not leave valuables in your vehicle.
- If you see suspicious activity, please report your observations to the Management.
We hope these procedures will contribute to your comfort and well-being during your stay.
Accessible Customer Service
The Travelway Inn Sudbury is committed to service excellence in meeting the needs of all guests.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and the guest rooms.
A guide dog is a dog that has been trained at one of the facilities listed in Ontario.
Regulation 58 under the Blind Persons’ Rights Act, to act as a guide dog for people who are blind.
The customer service standard’s provisions also apply to other service animals, including animals used by people with autism, mental health disabilities, those with physical or dexterity disabilities as well as others. To be considered a service animal under the standard, it must either be readily apparent that the animal is being used because of a person’s disability or the person with a disability must be prepared to show a letter from a doctor or nurse confirming that it is required for reasons relating to his or her disability.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
- Fees will not be charged for a support person occupying the same guest room as the person with a disability.
Or - Standard hotel fees will be charged for a support person who is occupying a separate guest room from the person with the disability.
Our full Accessible Customer Service Policy is available by request at the Front Desk.
We strive to improve accessibility for our customers with disabilities. We welcome your feedback. Please leave us a comment on your In-room Comment card or contact the hotel manager directly by mail, by calling (705) 522-1122 or by emailing jmyerscough@travelwayinnsudbury.com to share your comments.
Commitment to Privacy
Travelway Inn’s Commitment to Your Privacy
We have prepared this privacy statement to describe our information handling procedures as they relate to the actual requirements of the Canadian privacy legislation that was enacted in 2000, called the Personal Information Protection and Electronic Documents Act (P.I.P.E.D.A.). This statement only applies to the location of the Travelway Inn.
Please take the time to read this information to understand how we use your personal information. You may contact us directly should you have any privacy concerns or questions. You can speak directly to the Front Desk staff of the hotel, send a fax to
705-522-3877 or you can send a letter to:
Travelway Inn Privacy Officer 1200 Paris Street, Sudbury, ON P3E 5V4
The Travelway Inn Sudbury, appointed Privacy Officer, is responsible for the design and implementation of all aspects of the Privacy Act, and our staff is aware of your privacy rights and our responsibilities under the Act.
The Travelway Inn Sudbury will only use the personal information of our guests to satisfy the requirement of providing accommodation for our guests and processing payment for their stay with us. The information is limited to the requested information as it appears on the hotel’s registration card. Any information gathered during your stay is treated as confidential and respected according to our privacy policy.
How We Use the Information
Reservation information and personal information provided by you will be used to provide hotel accommodation and related services that you request, and to facilitate billing and collection.
We will not use the information collected to market to our guests, nor will we disclose any of the personal information to any third party. We will not disclose your personal information without your consent, unless required by law.
Access To Information
As a guest, should you wish to access your personal information, please contact the hotel’s General Manager.