Stay Safe, Stay Well; Our Commitment to our Guests during COVID-19
As the Province begins to ease restrictions, we want you to know that we remain as committed and diligent as always to your safety and that of our Employees. We are taking the situation with respect to the Coronavirus very seriously by adding additional measures to ensure that our cleaning and hygiene protocols are even more thorough.
We review our Policies and Procedures regularly and will update this page regularly with the latest information.
We recommend that you refer to the Sudbury Public Health Website at www.phsd.ca for the latest updates on closures, etc. We also recommend that you refer to Health Sciences North at www.hsnsudbury.ca for restrictions on family visit, screening requirements and other up to date policy changes. We ask that you please self assess your self before arriving at the Travelway Inn using the Ontario Covid-19 customer screening tool https://covid-19.ontario.ca/screening/customer/.
Safe Travels Stamp
Travelway Inn Sudbury has been awarded the SafeTravels Stamp by the World Travel and Tourism Council and recognized by the Tourism Industry Association of Ontario. The Safe Travels Stamp is an international symbol designed to allow travelers to recognize governments and companies around the world, which have adopted health and hygiene, standardized protocols – so consumers can experience ‘Safe Travels’.
TIAO President & CEO, Beth Potter said “We are delighted to confirm Travelway Inn Sudbury has been awarded the SafeTravels Stamp. Across Canada, tourism businesses big and small are doing all they can to offer Canadians the perfect vacation. More and more Canadians are looking closer to home to escape from the challenges of and rediscovering their own provinces. When they see the ‘Safe Travels Stamp’ has been awarded to the destination or hotel they’re planning to visit they will know that they are upholding the highest standards of health and safety and demonstrating they are adhering to the global health protocols issued by the WTTC.”
As of July 2020, Public Health & Sudbury District requires that masks be worn in all public spaces as an added measure to prevent the spread of the virus. Homemade masks are acceptable. Should you not have a mask, we have Safety Kits available for sale in Pantry which consists of a Mask, Hand Sanitizer and Gloves. Face masks will be required to be worn as Guests move around the building.
Extensive cleaning and disinfection is being done daily with special attention given to high touch areas.
Hand Sanitizer has been provided throughout the Hotel at various high traffic areas. We ask Guests to use the hand sanitizer whenever they are entering the building.
At the Front Desk we will be limiting our staff’s contact with Guests. We ask Guests to pay by credit card, and to always recognize the social distancing rules. You will notice that we are sanitizing after every use, the pin pads, the pens, Key cards, and all high touch areas
Housekeeping staff are continually being trained and briefed on updated cleaning and hygiene protocols as well as taking all the necessary precautions to keep themselves and you safe.
In view of the recent increase in COVID-19 cases in Ontario, for the safety of both Guests and our Staff we have revised our Housekeeping policies for in-house Guests. While you are staying with us, Daily Housekeeping service will be limited unless otherwise requested.
We thank our Guests for their cooperation at this time. Our joint efforts will make a difference in keeping everyone safe.
Guest Room Amenities
Keeping your safety in mind we continue to always be committed to our high level of cleaning protocol.
You will notice extensive cleaning and disinfection is being done daily with special attention given to high touch areas.
For your safety, we have removed some items from Guest rooms such as pens, note paper, tea bags, and the Guest Directory. All of these items are still available for you by request at the Front Desk.
Although our dining area remains closed due to Provincial Guidelines, we are pleased to offer our Guests a Complimentary Continental Breakfast.
We continue to maintain our high quality standard and variety of breakfast items. For your safety and convenience, Breakfast is prepared as a To-Go item for Guests to enjoy in their room or on the road.
Breakfast is available for pick up at the Front Desk Daily from 7 a.m. to 10 a.m.
We appreciate your patience during these most extraordinary times.
Pauza Den & Business Centre
We are pleased to offer our Guests the use of our Pauza Den and Business Centre on a limited use basis.
We ask Guests to let the Staff at the Front Desk know that you would like to require access to these rooms.
Only One Guest will be allowed to enter at a time. We ask Guests use the Hand Sanitizer provided before entering the room.
Once the room has been properly sanitized another Guest will be allowed in.
The safety and well-being of our Guests and our Employees is our number one priority.
The use of our Guest Kitchenette is available for all our Guests.
Cutlery, plates and napkins have been removed for safety. Should you require these items during your stay, they can be picked up at the Front Desk.
Please observe Social Distancing rules should you be waiting in line to use the Kitchenette.
This area is sanitized after each Guest use. We ask that Guests please let the staff know at the Front Desk when finished so that they may properly prepare it for the next Guest.
The Guest Laundry is available for use on a limited basis only.
Guests are asked to let the Staff at the Front Desk know they need access to the Laundry Room.
Only One Guest at a time will be allowed to use the Laundry room at any given time. The door is to be closed even if the machines are running.
When a Guest has completed their laundry, they are asked to let the Staff at the Front Desk know, so that the room may be properly sanitized in preparation for the next Guest.
We continue to provide our Guests freshly made items in the pantry along with personal care items, beverages and other food items. Our pantry is sanitized regularly for your safety. We ask that you please respect social distancing rules while in the pantry or waiting in line.
We understand that sometimes plans change, that’s why we have always offered a flexible cancellation policy on individual property direct bookings. You may change or cancel your reservation, before 4pm on your scheduled arrival date without penalty.