Our Commitment to our Guests
We review our Policies and Procedures regularly and will update this page regularly with the latest information.
We recommend that you refer to the Sudbury Public Health Website at www.phsd.ca for the latest updates on closures, etc. We also recommend that you refer to Health Sciences North at www.hsnsudbury.ca for restrictions on family visit, screening requirements and other up to date policy changes.
Safe Travels Stamp
Travelway Inn Sudbury has been awarded the SafeTravels Stamp by the World Travel and Tourism Council and recognized by the Tourism Industry Association of Ontario. The Safe Travels Stamp is an international symbol designed to allow travelers to recognize governments and companies around the world, which have adopted health and hygiene, standardized protocols – so consumers can experience ‘Safe Travels’.
TIAO President & CEO, Beth Potter said “We are delighted to confirm Travelway Inn Sudbury has been awarded the SafeTravels Stamp. Across Canada, tourism businesses big and small are doing all they can to offer Canadians the perfect vacation. More and more Canadians are looking closer to home to escape from the challenges of and rediscovering their own provinces. When they see the ‘Safe Travels Stamp’ has been awarded to the destination or hotel they’re planning to visit they will know that they are upholding the highest standards of health and safety and demonstrating they are adhering to the global health protocols issued by the WTTC.”
While it is no longer required by the Public Health Sudbury & District that masks be worn, we do continue to recommend use of masks and social distancing when you are in the Public Areas of the hotel, as well as moving around the breakfast room.
Continental Breakfast is served daily from 7am – 10am in our breakfast room, The Kitchen Table.
Extensive cleaning and disinfection is being done daily with special attention given to high touch areas, in Guest rooms and in all common areas.
Hand Sanitizer has been provided throughout the Hotel at various high traffic areas. We ask Guests to use the hand sanitizer whenever they are entering the building.
At the Front Desk we will be limiting our staff’s contact with Guests. We ask Guests to pay by credit card, and to always recognize the social distancing rules. You will notice that we are sanitizing after every use, the pin pads, the pens, Key cards, and all high touch areas
Housekeeping staff are continually being trained and briefed on updated cleaning and hygiene protocols as well as taking all the necessary precautions to keep themselves and you safe. While you are staying with us, Daily Housekeeping service will be limited unless otherwise requested.
We thank our Guests for their cooperation at this time. Our joint efforts will make a difference in keeping everyone safe.
We understand that sometimes plans change, that’s why we have always offered a flexible cancellation policy on individual property direct bookings. You may change or cancel your reservation, before 4pm on your scheduled arrival date without penalty.